FAQS

VELOZA STORE – Frequently Asked Questions (FAQs)

1. What does VELOZA STORE sell?

We offer a variety of high-quality products designed to improve your lifestyle, including everyday essentials, fashion items, accessories, and trending solutions. Each product is carefully selected for quality and value.

2. How do I place an order?

Simply choose your preferred product, select the required options (size, color, quantity), and click “Add to Cart”. Proceed to checkout, fill in your details, and complete your order securely.

3. What payment methods do you accept?

We accept major secure payment options, including debit cards, credit cards, and other available online payment gateways at checkout.

4. How long is delivery?

Delivery time varies by location.
Local orders usually take 3–7 business days, while international orders may take 7–15 business days.

5. How can I track my order?

Once your order ships, a tracking number will be sent to your email or phone. You can use it to monitor your delivery progress.

6. Do you offer returns or refunds?

Yes. We offer a 7-day return policy on eligible items. Products must be unused and in original packaging. Contact our support team to initiate a return.

7. What if I receive a damaged or wrong item?

Please contact us immediately with a photo or video of the item, and we will resolve the issue by replacing the product or issuing a refund.

8. Do you offer customer support?

Absolutely. Our support team is available to assist you with orders, product inquiries, or any concerns. You can reach us through email or via our contact page.

9. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. Once shipped, cancellation is no longer possible—but you can request a return after receiving the item.

10. Are your products guaranteed?

Yes, all our products come with a quality guarantee, ensuring you receive durable and reliable items every time.